Alert: Notifications and correspondence during COVID-19 restrictions

We are operating at reduced capacity due to the COVID 19 Alert Level Two requirements. Find out more about how to correspond and notify us during this time.

You might also hear from us as we proactively call businesses about how they're operating safely during Alert Level Two. 

If you have a businesses or organisation that has volunteers or volunteer workers, you and your volunteers may need to work differently to minimise the risk of COVID-19 transmission.

The steps you take to ensure your volunteers’ health and safety at work will likely be the same as those you take with your other workers. 

You need to decide how you’ll implement the COVID-19 Public Health Response (Alert Level 2) Order 2020, which sets out the public health requirements for managing the risk of COVID-19 transmission. You’ll also need to think about how you’ll also continue to meet the Health and Safety at Work Act 2015 requirements.

You can find more information about the public health requirements, and how to operate safely at Alert level two on the following pages:

You should consider documenting your approach so you can share it with your workers, volunteers and others.  A template is available on our operating safely under Alert Level 2 page

Some of the things you could consider include:

  • having volunteers work from home where possible
  • using split shifts, staggered meal breaks, and flexible working arrangements
  • using online or phone orders, contactless delivery or managed entry (such as one in, one out policies), and avoiding crowding outside premises
  • cleaning premises more often, especially counters and other high-touch surfaces.

You should review your volunteer arrangements, systems, and processes regularly, and involve volunteers and other workers in this too.

At-risk volunteers

At Alert Level 2, ‘at-risk’ volunteers are advised to stay at home.  This includes those over 70 and pregnant women.  For many people, volunteering is important for their mental health and well-being.  You should consider making arrangements for volunteers to perform their volunteer work from home, where reasonably practicable.

Additional guidance on at-risk people(external link) is available from the Ministry of Health.

Resources on remote volunteering(external link) are available from Volunteering New Zealand.

Meet public health requirements

We expect you to meet public health requirements for physical distancing, contact tracing, and any applicable limits on attendance for your type of work. If you decide to use personal protective equipment (PPE) as a COVID-19 control, make sure you follow public health guidance on its use(external link)