Alert: Notifications and correspondence during COVID-19 restrictions
We are operating at reduced capacity due to the COVID 19 Alert Level Two requirements. Find out more about how to correspond and notify us during this time.
You might also hear from us as we proactively call businesses about how they're operating safely during Alert Level Two.
If you are notifying us about a non-workplace accident, including injury to a member of the public, involving electricity or gas, please use our Energy Safety Notification of a non-workplace event form.
Notify us using our online Notification of a non-workplace event form(external link)
Event notification information
The Gas and Electricity Acts, and the Health and Safety in Employment Act, each contain requirements to report certain accidents and incidents.
A notifiable electrical or gas accident is one involving gas or electricity that results in serious injury or death and/or significant damage to property. A notifiable gas accident may cause fire and/or an explosion and/or gas poisoning. A notifiable electrical accident may be an electric shock. Notifiable electrical and gas accidents are defined in section 16 of the Electricity Act 1992(external link) and section 17 of the Gas Act 1992(external link).
If an electricity or gas accident in a workplace results in serious harm to any person (including a member of the public), or significant property damage, please use our Notify WorkSafe form or phone 0800 030 040.
This is an initial notification to Energy Safety of a non-workplace accident including injury to a member of the public. Submission of this form will go directly into WorkSafe's Energy Safety Intelligence (ESI) database system. If Internet access is not available, phone 0800 104 477 to speak to an operator.
If the accident has resulted in serious injury or death and/or significant damage to property, the on-call Technical Officer will contact you shortly for more information as your notification will go directly to them. Other notifications will be responded to during business hours.
You may be required to provide additional details as per the Gas (Safety & Measurement) Regulations 2010 or Electricity (Safety) Regulations 2010. The information required by the regulations is detailed in the online forms for detailing notified events(external link).
Please note that if an energy worker is notifying Energy Safety about an installation that presents an immediate danger to life or property, they must also notify the owner or occupier where the danger exists. There is an Installation Fault Notice form(external link) available for this.