We are operating at reduced capacity due to COVID-19 Alert Level Three restrictions in Auckland. Please only call our 0800 number if someone is at serious risk of harm or has been seriously injured, become seriously ill, or died as a result of work.
If you have a concern about an unsafe or unhealthy work situation that could lead to a death or serious injury or illness, then you can contact us and raise your concerns.
How to contact us and raise a concern
Phone: 0800 030 040 (24 hours)
Questions to consider before raising a work-related health or safety concern with us
The information below is to help clarify some of the questions previously asked around the process.
WorkSafe can only take action to respond to concerns that relate to unsafe or unhealthy work situations.
WorkSafe cannot take action over every concern raised and is only able to respond in person to the most urgent or serious health and safety concerns.
WorkSafe records information about concerns received, as they could lead to future action on a non-urgent basis. For this to happen you must identify and provide details about the business or undertaking you have a concern about.
We will also consider whether WorkSafe is the best agency to respond to your concern. Some matters will fall within the jurisdiction of the Health and Safety at Work Act (HSWA) but may be more closely connected to the functions of another agency (such as Maritime NZ or Civil Aviation Authority (CAA)).
We do not accept concerns that are trivial, that is, they are so ill-defined or obscure that they cannot be meaningfully considered or lack any apparent seriousness.
We do not accept concerns that are vexatious, for example, if the concern is intent on causing frustration or annoyance to a commercial competitor or to WorkSafe.
WorkSafe can only follow up on concerns if you identify the business or undertaking, and/or you give us precise enough information to locate the work site.
WorkSafe can only take action if the concern is timely, that is, the opportunity to meaningfully take action has not already passed by the time we are informed.
WorkSafe prefers that you provide your contact details so we can contact you if we need more information, such as if we are having difficulty locating the work site.
Your contact details will be kept confidential if you request this. If you wish to raise your concern anonymously, you must tell us this when you contact us either by phone or email.
Ideally, before you contact WorkSafe, you will have discussed your concern with the business or undertaking you have a concern about.
If you are a worker with a concern about your work situation, you can raise the issue with your health and safety representative(external link) or union representative (if you have one). The Health and Safety at Work Act (HSWA) protects workers’ involvement in work health and safety(external link).
WorkSafe will only send an inspector to the site if the work situation could lead to a person’s death or cause a very serious injury or illness.
- When you contact us, please provide the following information:
- The name of the business you have a concern about, and/or
- The precise location of the business or work situation you have a concern about
- Details about the situation and the specific risks you have a concern about.
- Your contact details in case we need more information*.
- Read the 'Questions to consider before raising a work-related health or safety concern with WorkSafe’ for more information.
* When you contact us, your contact details will be kept confidential if you request this. If you wish to raise a concern anonymously, then you must tell us this when you contact us either by phone or email.