How to notify us over the holiday period.
Notifications  
If someone has been seriously injured, become seriously ill, or died as a result of work – phone us on 0800 030 040 straight away. We have staff available to respond to these 24/7.
If you’re not sure what a notifiable event is, including your obligation to hold a scene, visit What events need to be notified?
Notifications made through our online form won't be monitored between 12pm on Tuesday 24 December 2024 and 8.30am on Monday 6 January 2025.
If you’re not sure if you need to notify us, use our online notification system and we’ll respond to you after 6 January 2025.
Health and safety concerns
If you have a health and safety concern that isn’t urgent, use our online form and we’ll respond to you after 6 January 2025.
Raise a health or safety concern
General enquiries
General enquiries made by phone or email after 12pm on Tuesday 24 December will be responded to from Monday 6 January 2025. This does not apply to notifications made by phone on 0800 030 040.
We wish you a safe and relaxing holiday.
The market for personal protective equipment (PPE) has recently been a target of significant fraudulent activity including counterfeit products, falsified documentation and misleading claims. This has made it difficult, in some cases, for those purchasing PPE to ensure the products are safe and effective for use.
Personal protective equipment (PPE)
PPE is anything used or worn by a person (including clothing) to minimise risks to their health and safety. This includes respiratory protective equipment (RPE), hearing protection, eye protection, protective clothing, and fall protection systems.
Importers and suppliers of PPE can eliminate or minimise health and safety risks by ensuring their PPE is safe for workers to use or wear.
Importers
Who is an importer?
An importer is a business or undertaking by or for whom goods are imported. Importing means the arrival of goods in New Zealand in any manner, from a point outside New Zealand.
What duties do importers have under HSWA?
Under the Health and Safety at Work Act 2015 (HSWA), in addition to their primary duty of care at work, all importers must, so far as is reasonably practicable, make sure the products they import for use at work:
Do not create health and safety risks to the people that use them and those nearby
Importers should consider how their customers will use the product and the particular risks of their work. Importers may need to get specialist advice from a person familiar with this work such as an occupational hygienist, mechanical or structural engineer, occupational physician or other safety professional.
Have been tested so they are safe for use at work
Ensuring the PPE complies with an Australian and New Zealand standard or a comparable recognised international standard is generally sufficient to demonstrate it has been evaluated and is without health and safety risks.
Give the following information to the people who buy their products
- the product’s purpose or intended use
- the results of calculations and tests
- any general and relevant information about how to safely use, handle, store, construct, inspect, clean, maintain, repair, or otherwise work near the products imported.
These requirements apply across the product’s entire lifecycle from construction or assembly to everyday use, decommissioning and disposal.
Importers must also make sure the products they import meet all relevant New Zealand regulatory requirements.
Guidelines for importers to help ensure their products are safe
Importers of PPE should carry out due diligence of the supply chains they import from, as well as on the products they want to import. ISO 10377:2017 Consumer product safety – Guidelines for suppliers(external link) (this is relevant for importers) is available for free from Trading Standards New Zealand and describes how to do this.
For example:
- Verify the manufacturer’s contact details and company history.
- investigate their history of producing PPE. For example, have they been producing PPE for a long time or did they just start? Is PPE their main business?
- review their quality management systems to ensure every batch of the product is of similar quality
- confirm their supply chain for critical components and that the materials used are of consistent quality
- ensure they have a system to track the product from components to point of sale.
- Review international alerts and guidance for PPE products including recalls, safety alerts and product notifications.
- Send batches for independent testing and verification.
- Know how to identify genuine products. PPE should meet industry-specific requirements, or Australian and New Zealand standards or comparable recognised international standards.
- Look for a licence number and the manufacturer’s name on the certifying body’s website. For example, many companies that manufacture compliant PPE are certified by an independent body and can be found on the JAS-ANZ Register(external link). They normally have their licence number marked on the packaging in which the PPE is supplied.
- Check the PPE or its packaging has information on it such as the name of the manufacturer, reference to the Australian and New Zealand Standard (for example, AS/NZS 1716:2012), the classification of the PPE (for example, P2 for PPE), and the size of the PPE, if applicable.
- Check the PPE comes with user instructions.
- Check there are no misspelt words on the packaging, PPE or user instructions – this could indicate poor quality management.
Suppliers
Who is a supplier?
A supplier is any person that supplies plant, structures or substances that may be used in a workplace. The supplier is often an importer or manufacturer as well.
What duties do suppliers have under HSWA?
Under the Health and Safety at Work Act 2015 (HSWA), in addition to their primary duty of care at work, all suppliers must, so far as is reasonably practicable, make sure the products they supply for use at work:
Do not create health and safety risks to the people that use them and those nearby
Suppliers should consider how their customers will use the product and the particular risks of their work. Suppliers may need to get specialist advice from a person familiar with this work such as an occupational hygienist, mechanical or structural engineer, occupational physician or other safety professional.
Have been tested so they are safe for use at work
Ensuring the PPE complies with an Australian and New Zealand standard or a comparable recognised international standard is generally sufficient to demonstrate it has been evaluated and is without health and safety risks.
Give the following information to the people who buy their products
- the product’s purpose or intended use
- the results of calculations and tests
- any general and relevant information about how to safely use, handle, store, construct, inspect, clean, maintain, repair, or otherwise work near the products supplied.
These duties do not apply to the sale (by suppliers) of second- hand plant that is sold ‘as is’. ‘As is’ means the plant is sold without any representations or warranties about its quality, durability, or fitness, and the entire risk rests with the buyer.
These requirements apply across the product’s entire lifecycle from construction or assembly to everyday use, decommissioning and disposal.
Suppliers must also make sure the products they supply meet all relevant New Zealand regulatory requirements.
Guidelines for suppliers to help ensure their products are safe
Suppliers of PPE should carry out due diligence of the supply chains they source from. ISO 10377:2017 Consumer product safety – Guidelines for suppliers(external link) (available for free from Trading Standards NZ) describes how to do this.
For example:
- Verify the manufacturer’s contact details and company history:
- investigate their history of producing PPE. For example, have they been producing PPE for a long time or did they just start? Is PPE their main business?
- review their quality management systems to ensure every batch of the product is of similar quality
- confirm their supply chain for critical components and that the materials used are of consistent quality
- ensure they have a system to track the product from components to point of sale.
- Review international alerts and guidance for PPE products including recalls, safety alerts and product notifications.
- Send batches for independent testing and verification.
- Know how to identify genuine products. PPE should meet industry-specific requirements, or Australian and New Zealand standards or comparable recognised international standards.
- Look for a licence number and the manufacturer’s name on the certifying body’s website. For example, many companies that manufacture compliant PPE are certified by an independent body and can be found on the JAS-ANZ Register; they normally have their licence number marked on the packaging in which the PPE is supplied.
- Check the PPE or its packaging has information on it such as the name of the manufacturer, reference to the Australian and New Zealand Standard (for example, AS/NZS 1716:2012), the classification of the PPE (for example, P2 for PPE), and the size of the PPE if applicable.
- Check the PPE comes with user instructions.
- Check there are no misspelt words on the packaging, PPE or user instructions – this could indicate poor quality management.
More information
Our guidance
Non-compliant RPE on the market(external link)
Contact an occupational hygienist
Trading Standards
Last updated