Alert: Notifications and correspondence during COVID-19 restrictions
We are operating at reduced capacity due to the COVID 19 Alert Level Two requirements. Find out more about how to correspond and notify us during this time.
You might also hear from us as we proactively call businesses about how they're operating safely during Alert Level Two.
Many businesses sell goods to customers by phone or online order for delivery. Delivery services must observe physical distancing requirements, observe basic hygiene measures and drivers must stay home when they're sick.
Observe physical distancing requirements
Delivery services must observe the requirements around physical distancing. These requirements are in place to keep both you and your customers safe.
You must stay at least two metres away from other people when making deliveries to homes or workplaces. If you can’t meet the physical distance requirement, then you must take measures to manage the risk of COVID-19 spread.
You might like to continue with contactless delivery procedures. For example, you can leave the delivery item at the door then text or use the relevant app to let the recipient know it is there.
If an electronic signature is required, the business should consider suspending the signature process to allow for contactless delivery. If that’s not possible, you should keep a physical distance of two metres from customers. This could mean putting down the pen and electronic device used to obtain the signature, and then moving two metres away while the customer picks them up and signs. Wipe down all equipment with disinfectant wipes before and after handling them.
Some heavy items may require two or more people to deliver them. This is allowable if you can maintain a one metre distance from your co-workers at all times. If this is not possible, your business could consider whether equipment can be used instead, or whether there are other measures that would mitigate the risks arising from not fully maintaining the distancing requirements. If the risks of insufficient physical distancing cannot be sufficiently mitigated, those deliveries may need to be put on hold until the Alert Level goes down.
Hygiene practices are important
Businesses should continue to observe basic hygiene measures, which include:
- hand hygiene – that is, washing hands regularly with soap and water, or cleansing with hand sanitiser
- coughing or sneezing into a tissue or your elbow and then washing hands or using hand santiser
- cleaning surfaces regularly.
Use of personal protective equipment (PPE) isn’t required. If you choose to use PPE, you need to follow Ministry of Health guidance to make sure you and your workers use it safely(external link).
Stay home if you are sick
It is vital that workers who are unwell do not come into contact with other workers or other people at work. Keep workers and others safe by staying at home if you are feeling unwell.