How to notify us over the holiday period.
Notifications  
If someone has been seriously injured, become seriously ill, or died as a result of work – phone us on 0800 030 040 straight away. We have staff available to respond to these 24/7.
If you’re not sure what a notifiable event is, including your obligation to hold a scene, visit What events need to be notified?
Notifications made through our online form won't be monitored between 12pm on Tuesday 24 December 2024 and 8.30am on Monday 6 January 2025.
If you’re not sure if you need to notify us, use our online notification system and we’ll respond to you after 6 January 2025.
Health and safety concerns
If you have a health and safety concern that isn’t urgent, use our online form and we’ll respond to you after 6 January 2025.
Raise a health or safety concern
General enquiries
General enquiries made by phone or email after 12pm on Tuesday 24 December will be responded to from Monday 6 January 2025. This does not apply to notifications made by phone on 0800 030 040.
We wish you a safe and relaxing holiday.
The consumers and energy safety report examines consumers' awareness of the risks associated with electricity and gas usage in the home and their attitudes and behaviours in relation to keeping themselves and others safe.
This research found that there are distinct consumer segments in relation to being safety conscious in their electricity and gas behaviours. These range from those who:
- do not think a lot about the risks associated with electricity and gas usage
- want to be safe but are unsure as how to best manage the risks
- are extremely safety conscious and proactively take steps to look after their own safety and that of others in the home.
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