How to notify us over the holiday period.
Notifications  
If someone has been seriously injured, become seriously ill, or died as a result of work – phone us on 0800 030 040 straight away. We have staff available to respond to these 24/7.
If you’re not sure what a notifiable event is, including your obligation to hold a scene, visit What events need to be notified?
Notifications made through our online form won't be monitored between 12pm on Tuesday 24 December 2024 and 8.30am on Monday 6 January 2025.
If you’re not sure if you need to notify us, use our online notification system and we’ll respond to you after 6 January 2025.
Health and safety concerns
If you have a health and safety concern that isn’t urgent, use our online form and we’ll respond to you after 6 January 2025.
Raise a health or safety concern
General enquiries
General enquiries made by phone or email after 12pm on Tuesday 24 December will be responded to from Monday 6 January 2025. This does not apply to notifications made by phone on 0800 030 040.
We wish you a safe and relaxing holiday.
Impact noise happens when objects hit a hard surface, such as when they are dropped from height or when they hit against another object.
The noise levels created depend on the:
- size of the contacting material
- type of the contacting material
- weight of the object that is being dropped
- speed of the object that is being dropped.
The vibration of the impact noise can also cause sound to travel through ceilings and walls.
How can you reduce impact noise?
An example of impact noise is noise generated from objects dropping onto a conveyor belt.
Other ways you can reduce impact noise are:
- replacing parallel metal rollers with a continuous belt
- using floor mats or insulation such as carpet to reduce impact of objects that fall off the conveyor belt
- cleaning belt components such as bearings regularly. Dust and dirt trapped inside bearings can create squealing or crackling type noises.
Other noise sources to consider include:
- worn and damaged belts
- the tension of the belt. If the belt is too tight, or too loose, it may create unwanted noise when the belt is moving at high speed
- the material the belt is constructed from. Adding a damping layer can reduce vibration and noise
- reflected noise from the conveyor. Line floor, walls and ceiling with sound absorbent materials to reduce reflected noise.
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