How to notify us over the holiday period.
Notifications
If someone has been seriously injured, become seriously ill, or died as a result of work – phone us on 0800 030 040 straight away. We have staff available to respond to these 24/7.
If you’re not sure what a notifiable event is, including your obligation to hold a scene, visit What events need to be notified?
Notifications made through our online form won't be monitored between 12pm on Tuesday 24 December 2024 and 8.30am on Monday 6 January 2025.
If you’re not sure if you need to notify us, use our online notification system and we’ll respond to you after 6 January 2025.
Health and safety concerns
If you have a health and safety concern that isn’t urgent, use our online form and we’ll respond to you after 6 January 2025.
Raise a health or safety concern
General enquiries
General enquiries made by phone or email after 12pm on Tuesday 24 December will be responded to from Monday 6 January 2025. This does not apply to notifications made by phone on 0800 030 040.
We wish you a safe and relaxing holiday.
There is no difference between an individual and a large retail chain when it comes to the legal obligations for selling gas products. All sellers must comply with the Gas (Safety & Measurement) Regulations 2010.
If you want to sell a gas appliance in New Zealand it must be safe. With a few exceptions, all gas appliances less than ten years old must have a supplier declaration of compliance (SDoC) in the gas appliance supplier declaration database(external link)
![[image] Icon showing red tick mark enclosed in black and red flame symbol](/assets/Topic/Gas/Appliances-and-fittings/energy-safety-gas-authentication-mark.jpg)
The SDoC must be completed by the importer or the New Zealand manufacturer prior to supply and it is an offence not to do so. Appliances sold under the certification requirements of the 2010 regulations must also carry a safety compliance label. Suppliers of new products should seek professional advice before offering them for sale.
It is also an offence to sell a gas appliance without it being compliant. A licensed gasfitter will not install an appliance that is not compliant and does not have either the compliance label or an SDoC.
You cannot sell a second hand gas appliance 'as is'. You must ensure so far as is reasonably practicable that it is safe.
The following things should be considered in any safety assessment:
- free from mechanical hazards
- adequate means of support and shall be stable or remain safe when subjected to external forces
- any gas leakage shall not give rise to a hazardous situation
- parts shall not reach temperatures which create a hazard
- remain safe under New Zealand climatic conditions
- operate safely at all specified gas supply pressures
- not cause a dangerous situation to develop when subjected to an overpressure
- be electrically safe (if appropriate)
- products of combustion shall be of a composition, and be discharged in such a manner, as to present no health or fire hazard
- burners shall allow reliable and complete ignition, reignition and cross-lighting
- shall have no flame abnormality (flame lift, lightback, yellow tipping or sooting)
- a data plate that provides information on make; model; gas type; input pressure and gas consumption
- instructions for installation and safe use in English.
Note: A gas appliance supplied by mains electricity must have a New Zealand plug and be marked with 230 volts.
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