How to notify us over the holiday period.
Notifications
If someone has been seriously injured, become seriously ill, or died as a result of work – phone us on 0800 030 040 straight away. We have staff available to respond to these 24/7.
If you’re not sure what a notifiable event is, including your obligation to hold a scene, visit What events need to be notified?
Notifications made through our online form won't be monitored between 12pm on Tuesday 24 December 2024 and 8.30am on Monday 6 January 2025.
If you’re not sure if you need to notify us, use our online notification system and we’ll respond to you after 6 January 2025.
Health and safety concerns
If you have a health and safety concern that isn’t urgent, use our online form and we’ll respond to you after 6 January 2025.
Raise a health or safety concern
General enquiries
General enquiries made by phone or email after 12pm on Tuesday 24 December will be responded to from Monday 6 January 2025. This does not apply to notifications made by phone on 0800 030 040.
We wish you a safe and relaxing holiday.
Our Safer Farms ambassador Richard Loe caught up with Young Farmer of the Year James Robertson to chat about his experiences on his family farm and how an injury can have a big impact your business.
“It wasn’t just if we were going on farm for a practical farming day, but also for things like social events. It made me very aware of the importance of identifying the risks and planning how to mitigate them,” he says.
“That’s a huge thing. We were a big group, we did not want anyone to get hurt and there are implications for your organisation if someone does get hurt. There’s the human perspective and the business perspective of health and safety. That really raised my awareness, that it’s about a lot more than chainsaws and motorbikes.”
Going on to join Fonterra’s business graduate programme – which involves six month stints working across different parts of the business, has further reinforced that awareness.
“On my first day at Fonterra, we had a presentation on health and safety as part of our induction. And they provided real life examples of what can happen.
“There are lots of different aspects to what we do - from our farmers, to tanker drivers to those turning our dairy into world class products.
“Exposure to different parts of the business has really opened my eyes to how we need an embedded health and safety culture – whether you are at a desk, in a factory, on the farm or somewhere in between.”
Currently based in Auckland for work, James is now a member of Auckland City Young Farmers and still enjoys getting home to help his parents, who now farm some lease blocks near Hamilton.
“After Dad’s accident, we started looking at health and safety differently. We have a hazard register and we always talk with our contractors before they come on farm, even if they know the place well, to talk about any risks or obstructions. You need to let people know – because just because you are aware of a risk doesn’t mean everyone else is.
“Time had been a factor in the accident, so we also started to recognise the dangers of fatigue. Before, there was a sense that you hadn’t done enough work if you didn’t get home exhausted. But we started focusing instead on doing things right and doing things well, without putting ourselves at risk. I think a lot of farmers cover off processes and procedures and PPE but forget about managing fatigue.”
Vehicle safety is also a key focus for James.
“While I was a student, I spent two summers working for a contractor in the King Country and that really instilled in me the importance of choosing the right vehicle for the job and the terrain and pre-driving inspection – things like checking the tread on tyres. I’m really big on that.
“It’s pretty simple really. Think about the job you are going to do, think about the risks and how you will manage them, make sure you have the right gear and that it’s in good condition – and manage your fatigue. Good health and safety doesn’t take a lot of time but, in the long run, healthy and safe staff add value to your business.”
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