How to notify us over the holiday period.
Notifications  
If someone has been seriously injured, become seriously ill, or died as a result of work – phone us on 0800 030 040 straight away. We have staff available to respond to these 24/7.
If you’re not sure what a notifiable event is, including your obligation to hold a scene, visit What events need to be notified?
Notifications made through our online form won't be monitored between 12pm on Tuesday 24 December 2024 and 8.30am on Monday 6 January 2025.
If you’re not sure if you need to notify us, use our online notification system and we’ll respond to you after 6 January 2025.
Health and safety concerns
If you have a health and safety concern that isn’t urgent, use our online form and we’ll respond to you after 6 January 2025.
Raise a health or safety concern
General enquiries
General enquiries made by phone or email after 12pm on Tuesday 24 December will be responded to from Monday 6 January 2025. This does not apply to notifications made by phone on 0800 030 040.
We wish you a safe and relaxing holiday.
Every person who manufactures, imports, sells or offers for sale, hires out, leases out, or installs a gas appliance or fittings must ensure as far as reasonably practicable that the gas appliance or fittings are safe. This applies to appliances and fittings whether new or used, or imported as part of an installation such as a caravan.
While there is a general requirement under the Gas (Safety and Measurement) Regulations 2010(external link) for all gas products to be safe, the New Zealand regulatory environment establishes the limits of fundamental safety. The Regulations specify aspects of the gas appliance design and construction that are not permissible, e.g. deemed to be unsafe.
These aspects identified as being unsafe are also used as the basis for enforcement, including prohibition.
Gas appliances must be safe when used with the gas for which they are intended. This is typically either natural gas, which must conform to NZS 5442, or LPG, which must conform to NZS 5435.
Note: the characteristics of the gases supplied in New Zealand differ from those used in many other countries.
Core requirements
The fundamental requirements for the gas product regime. This includes who must comply, transitional arrangements, and compliance.
Gas Appliance Supplier Declarations of Compliance
The importer or New Zealand manufacturer of a product of a type covered under the certification regime is required to make a Supplier Declaration of Compliance (SDoC) before they supply the product. Specified fittings and declared articles may also require an SDoC.
Gas appliance Supplier Declarations of Compliance
Certification regime
The Certification regime provides recognised four equivalent certification regimes.
Safety compliance labels
Regulatory requirements for the gas appliance compliance label.
Endorsement regime and approved practitioners
Endorsement of gas appliances and specified fittings that may not otherwise meet the requirements of the regulations for certification.
Endorsement regime and approved practitioners
Specified fittings
Information outlining the safety requirements for fittings in connection with the supply and use of gas.
Declared articles
Under the Gas (Safety and Measurement) Regulations 2010 (Regulation 60-62) certain products are referred to as Declared Articles.
Operational safety
This page outlines the safe use of gas appliances. It includes a subheading on responsibilities for hire.
Product information
Energy Safety produces guidance for the gas industry on specific issues relating to products.
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