How to notify us over the holiday period.
Notifications  
If someone has been seriously injured, become seriously ill, or died as a result of work – phone us on 0800 030 040 straight away. We have staff available to respond to these 24/7.
If you’re not sure what a notifiable event is, including your obligation to hold a scene, visit What events need to be notified?
Notifications made through our online form won't be monitored between 12pm on Tuesday 24 December 2024 and 8.30am on Monday 6 January 2025.
If you’re not sure if you need to notify us, use our online notification system and we’ll respond to you after 6 January 2025.
Health and safety concerns
If you have a health and safety concern that isn’t urgent, use our online form and we’ll respond to you after 6 January 2025.
Raise a health or safety concern
General enquiries
General enquiries made by phone or email after 12pm on Tuesday 24 December will be responded to from Monday 6 January 2025. This does not apply to notifications made by phone on 0800 030 040.
We wish you a safe and relaxing holiday.
A gas installation is defined as the piping, fittings and appliances downstream of the point of supply. This, may be from a distribution system or a cylinder supply.
The definition of point of supply is used in:
- The Plumbers, Gasfitters and Drainlayers Act 2006(external link), where it is applied to the meaning of gasfitting.
- The Gas Act(external link) definition of gas distribution system which in turn defines a gas installation.
- The Regulations(external link) in relation to requirements for odorisation, gas specification and gas pressure.
Design and construction
Gas installations must be constructed so they are safe when used for their intended purpose.
Certification
Gas installation and certain other gasfitting work must be certified by a certifying gasfitter or other person authorised under the Plumbers Gasfitters and Drainlayers Act 2006.
Connection
The Regulations place obligations on those responsible for connecting a gas installation to a gas supply.
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