How to notify us over the holiday period.
Notifications  
If someone has been seriously injured, become seriously ill, or died as a result of work – phone us on 0800 030 040 straight away. We have staff available to respond to these 24/7.
If you’re not sure what a notifiable event is, including your obligation to hold a scene, visit What events need to be notified?
Notifications made through our online form won't be monitored between 12pm on Tuesday 24 December 2024 and 8.30am on Monday 6 January 2025.
If you’re not sure if you need to notify us, use our online notification system and we’ll respond to you after 6 January 2025.
Health and safety concerns
If you have a health and safety concern that isn’t urgent, use our online form and we’ll respond to you after 6 January 2025.
Raise a health or safety concern
General enquiries
General enquiries made by phone or email after 12pm on Tuesday 24 December will be responded to from Monday 6 January 2025. This does not apply to notifications made by phone on 0800 030 040.
We wish you a safe and relaxing holiday.
Bakery equipment can be hazardous if inadequate precautions are taken to manage the risks.
While this guidance has not been updated to reflect current work health and safety legislation (the Health and Safety at Work Act 2015 and regulations), it may still contain relevant information and practices to keep workers and others healthy and safe.
Please read this guidance in conjunction with all relevant industry standards that apply to you as a PCBU. This guidance will be progressively reviewed and either updated, replaced with other guidance, or revoked.
We have produced guidance for working safely with the following bakery equipment.
Dough brakes
This fact sheet provides guidance on risks and good practice when feeding dough to the machine or rolling dough, as well as undertaking maintenance, cleaning and repairs. It also provides guidance on non-mechanical hazards, such as slips, trips and falls.
Dough dividers
This fact sheet provides guidance on risks and good practice when feeding and dividing dough, as well as undertaking maintenance, cleaning and repairs. It also provides guidance on non-mechanical hazards, such as electrical currents, potential fire or explosion, flour dust and hot oil or water.
Dough mixers
This fact sheet provides guidance on risks and good practice when loading and unloading equipment, and mixing ingredients, as well as undertaking maintenance, cleaning and repairs. It also provides guidance on non-mechanical hazards, such as noise and breathing in flour dust.
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