WorkSafe seeks to ensure your experience with us is professional, efficient and fair. If you are not satisfied with your experience, please let us know. This can help us to identify ways to improve our way of working.

Our commitment

At WorkSafe we seek to provide service that is professional, effective, fair and aligns with our values:

• Whakakotahi – we’re united in a strong purpose
• Kōrero mai – we engage meaningfully
• Tiakina mai – we’re entrusted with a duty of care

You may make a complaint if:

• WorkSafe has not done what we said we would do or followed our policies or procedures
• You disagree with a decision we have made
• You are unhappy about the delay in WorkSafe providing a response or making a decision
• You are unhappy with the way our staff or contractors have behaved

You will always be treated with courtesy, respect and fairness.

How to make a complaint

Feedback should be made in writing using the form below or you can write to us:

Feedback and Complaints
WorkSafe New Zealand
PO Box 165
Wellington 6140

If you have difficulty putting your concerns in writing, you could ask a friend or relative to help you. You can make a complaint anonymously (or ask for anonymity), but this may prevent WorkSafe from obtaining enough information to resolve your complaint to your satisfaction.

What happens after you make a complaint

We will acknowledge receipt of your complaint and then proceed to respond to your complaint as soon as reasonably practicable and no later than 20 working days. This may include notifying you that we need more time to investigate your complaint further and when we expect to resolve it. We may also contact you to further understand your complaint or to get additional details.

What you can do if you are not satisfied with our response to your complaint

If you are not satisfied with WorkSafe’s response to your complaint, you may ask WorkSafe to review its response. We will outline this process and further steps you can take in our response. This may include making a complaint to the Privacy Commissioner or the Ombudsman.

Your privacy

We will use the information you provide in this form for the purpose of your intended interaction with us, and we may use it for training purposes.

WorkSafe will handle any information you supply to WorkSafe in accordance with the Privacy Act 2020 and the Official Information Act 1982.

More information is available about these Acts at:

Office of the Privacy Commissioner(external link)

Office of the Ombudsman(external link)

Make a complaint

Please set out your complaint as clearly and briefly as possible. Include:

• your name and contact details
• relevant dates, places and times
• a description of the problem, incident or decision at issue
• details of any phone conversations, meetings or other steps you’ve taken to try and sort out the problem
• any other information you think is important
• any relevant documents.