How to notify us over the holiday period.
Notifications  
If someone has been seriously injured, become seriously ill, or died as a result of work – phone us on 0800 030 040 straight away. We have staff available to respond to these 24/7.
If you’re not sure what a notifiable event is, including your obligation to hold a scene, visit What events need to be notified?
Notifications made through our online form won't be monitored between 12pm on Tuesday 24 December 2024 and 8.30am on Monday 6 January 2025.
If you’re not sure if you need to notify us, use our online notification system and we’ll respond to you after 6 January 2025.
Health and safety concerns
If you have a health and safety concern that isn’t urgent, use our online form and we’ll respond to you after 6 January 2025.
Raise a health or safety concern
General enquiries
General enquiries made by phone or email after 12pm on Tuesday 24 December will be responded to from Monday 6 January 2025. This does not apply to notifications made by phone on 0800 030 040.
We wish you a safe and relaxing holiday.
The Fire Service report identified two possible sources of ignition – the pipework connected to the LPG bottle and the pipework connected to the fridge.
Energy Safety’s opinion is that the fire was caused by a leak from the gas pipe located in the area around the rear of the fridge. Energy Safety believes that the spark from lighting the fridge caused the gas located in the campervan to ignite and explode.
Energy Safety believes that the leak identified by the notifier was present at the time of the hire beginning, or was created during the first trip following the hire.
Energy Safety does not consider the van occupants at the time of the fire to be at fault.
Energy Safety also considers that the owner of the campervan had no knowledge of Regulation 75 of the GSMR, but did take steps to provide a safe installation on the hiring of the campervan.
The age of the campervan is unknown. People who rent out gas installations located in vehicles are required by Regulation 75 of the Gas (Safety and Measurement) Regulations 2010 (GSMR) to ensure that the gas installation is safe. The same regulation deems a Certificate of Verification issued following an inspection to AS/NZS 5256 as being sufficient for this purpose.
A ‘periodic’ inspection (for example under a periodic verification) regime for mobile and portable gas installations may have prevented this incident, assuming it was related to equipment failure and the lack of maintenance. The object of an inspection regime would be to ensure the soundness of the installation, the correct operation of the appliances and a visual inspection of the entire installation to identify degradation due to environmental factors not associated with an installation for a building.
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