How to notify us over the holiday period.
Notifications  
If someone has been seriously injured, become seriously ill, or died as a result of work – phone us on 0800 030 040 straight away. We have staff available to respond to these 24/7.
If you’re not sure what a notifiable event is, including your obligation to hold a scene, visit What events need to be notified?
Notifications made through our online form won't be monitored between 12pm on Tuesday 24 December 2024 and 8.30am on Monday 6 January 2025.
If you’re not sure if you need to notify us, use our online notification system and we’ll respond to you after 6 January 2025.
Health and safety concerns
If you have a health and safety concern that isn’t urgent, use our online form and we’ll respond to you after 6 January 2025.
Raise a health or safety concern
General enquiries
General enquiries made by phone or email after 12pm on Tuesday 24 December will be responded to from Monday 6 January 2025. This does not apply to notifications made by phone on 0800 030 040.
We wish you a safe and relaxing holiday.
The fire, which resulted in a fatality, was most likely caused by a loose connection in an electrical portable outlet device (commonly known as a multi board or portable power board). The portable outlet device was in close proximity to a large quantity of combustible material within a caravan awning. The reason for the loose connection could not be determined, as only the metal contact rails remains where still present after the fire which indicated electrical arcing damage to one of the contacts. Because of the large amount of combustible material in the awning surrounding the portable outlet device, the fire would have expanded very quickly and, due to a strong wind that day, the fire would have blocked the only possible escape route from the only exit door in the caravan.
Last updated