How to notify us over the holiday period.
Notifications  
If someone has been seriously injured, become seriously ill, or died as a result of work – phone us on 0800 030 040 straight away. We have staff available to respond to these 24/7.
If you’re not sure what a notifiable event is, including your obligation to hold a scene, visit What events need to be notified?
Notifications made through our online form won't be monitored between 12pm on Tuesday 24 December 2024 and 8.30am on Monday 6 January 2025.
If you’re not sure if you need to notify us, use our online notification system and we’ll respond to you after 6 January 2025.
Health and safety concerns
If you have a health and safety concern that isn’t urgent, use our online form and we’ll respond to you after 6 January 2025.
Raise a health or safety concern
General enquiries
General enquiries made by phone or email after 12pm on Tuesday 24 December will be responded to from Monday 6 January 2025. This does not apply to notifications made by phone on 0800 030 040.
We wish you a safe and relaxing holiday.
The entertainment unit involved was in the process of being repaired and had been left in an unsafe condition whilst sourcing spare parts. This original installation by parties unknown took place at least five years prior to the accident and was non-compliant. The supply cord had been routed through a vent at the base of the unit, rather than from directly behind. This left the unsecured live cable accessible to the child who was able to pull the cable out and come into contact with live parts of the cable. Although the danger may not have been obvious to the repairing electrician, as the unit was mounted at a very low level for children to use, the unit was left in a live condition unnecessarily. The accident scene was interfered with prior to notification of the accident to Worksafe.
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