How to notify us over the holiday period.
Notifications  
If someone has been seriously injured, become seriously ill, or died as a result of work – phone us on 0800 030 040 straight away. We have staff available to respond to these 24/7.
If you’re not sure what a notifiable event is, including your obligation to hold a scene, visit What events need to be notified?
Notifications made through our online form won't be monitored between 12pm on Tuesday 24 December 2024 and 8.30am on Monday 6 January 2025.
If you’re not sure if you need to notify us, use our online notification system and we’ll respond to you after 6 January 2025.
Health and safety concerns
If you have a health and safety concern that isn’t urgent, use our online form and we’ll respond to you after 6 January 2025.
Raise a health or safety concern
General enquiries
General enquiries made by phone or email after 12pm on Tuesday 24 December will be responded to from Monday 6 January 2025. This does not apply to notifications made by phone on 0800 030 040.
We wish you a safe and relaxing holiday.
Energy Safety did not have the lead role in this investigation to the extent that its involvement was restricted to the investigation of the safety of the equipment.
The fire appeared to have originated in a security alarm which was attached to the rear wall of the wardrobe of the apartment.
A specialist Electrical Engineer Fire Investigator reported the following from his findings:
- Based on his observations and examination of the battery it is believed that a short circuit occurred between the plates of one cell and, due to current flowing through that short circuit, the temperature in the immediate area has risen to the point where the case of the battery ignited.
- The burning battery has ignited adjacent combustible materials and has then fallen, landing on combustible materials below it and igniting these.
- He was also satisfied that the alarm units installed in other apartments in the building did not pose a fire risk. However, in order to maintain the integrity of the batteries, it is important when the alarm units are reinstated to ensure that the battery charging voltage is correctly set.
Energy Safety provided the following information to the apartment's Body Corporate:
- It appears the fire originated in the alarm battery.
- There were signs of deterioration in some of the other batteries taken from the apartment complex. Batteries do have a life expectancy which will be stated by the manufacture. This means that the batteries should be checked and replaced periodically.
- Tests carried out on an intruder alarm unit from one of the other apartments in the same complex indicate that the charging voltage for that unit was slightly higher than required. Where the existing units are to be reused, the charging voltages will have to be checked by an Alarm Technician and may require adjusting.
- A maintenance programme should be implemented to periodically check the intruder alarm units, including the batteries.Â
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