How to notify us over the holiday period.
Notifications  
If someone has been seriously injured, become seriously ill, or died as a result of work – phone us on 0800 030 040 straight away. We have staff available to respond to these 24/7.
If you’re not sure what a notifiable event is, including your obligation to hold a scene, visit What events need to be notified?
Notifications made through our online form won't be monitored between 12pm on Tuesday 24 December 2024 and 8.30am on Monday 6 January 2025.
If you’re not sure if you need to notify us, use our online notification system and we’ll respond to you after 6 January 2025.
Health and safety concerns
If you have a health and safety concern that isn’t urgent, use our online form and we’ll respond to you after 6 January 2025.
Raise a health or safety concern
General enquiries
General enquiries made by phone or email after 12pm on Tuesday 24 December will be responded to from Monday 6 January 2025. This does not apply to notifications made by phone on 0800 030 040.
We wish you a safe and relaxing holiday.
Energy Safety investigated an explosion involving a gas heater. A technician visited the property to investigate the cause of the explosion and found that the pilot jet was not installed inside the pilot burner. This would cause an explosion once the heater went through the ignition sequence and released gas into the combustion chamber. The gas would build up at a greater rate and amount than the manufacturer designed for and would have exploded on ignition.
Energy Safety has determined that the incident happened during the testing phase of the gasfitter’s work. This enabled the fault to be found and the gas fire was able to be repaired before bringing it back into service.
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