How to notify us over the holiday period.
Notifications  
If someone has been seriously injured, become seriously ill, or died as a result of work – phone us on 0800 030 040 straight away. We have staff available to respond to these 24/7.
If you’re not sure what a notifiable event is, including your obligation to hold a scene, visit What events need to be notified?
Notifications made through our online form won't be monitored between 12pm on Tuesday 24 December 2024 and 8.30am on Monday 6 January 2025.
If you’re not sure if you need to notify us, use our online notification system and we’ll respond to you after 6 January 2025.
Health and safety concerns
If you have a health and safety concern that isn’t urgent, use our online form and we’ll respond to you after 6 January 2025.
Raise a health or safety concern
General enquiries
General enquiries made by phone or email after 12pm on Tuesday 24 December will be responded to from Monday 6 January 2025. This does not apply to notifications made by phone on 0800 030 040.
We wish you a safe and relaxing holiday.
FENZ were informed on the incident when a friend of the victim walked into the local fire station to report it.
A disposable butane canister connected to a hiking cooker had ruptured while in use. The resulting gas release was ignited causing an explosion where the victim received burns to her arms and face.
A metal windshield was being used in conjunction with the cooker. It is believed that the reflected heat from the windshield had overheated the gas canister causing it to overpressure. Although the victim did not recall doing so, she may have reached in and tried to turn the cooker off. With no means to relieve the pressure the overpressure may have been enough to cause the canister to rupture. It is noted that the victim had one arm that was more burned than the other.
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