How to notify us over the holiday period.
Notifications
If someone has been seriously injured, become seriously ill, or died as a result of work – phone us on 0800 030 040 straight away. We have staff available to respond to these 24/7.
If you’re not sure what a notifiable event is, including your obligation to hold a scene, visit What events need to be notified?
Notifications made through our online form won't be monitored between 12pm on Tuesday 24 December 2024 and 8.30am on Monday 6 January 2025.
If you’re not sure if you need to notify us, use our online notification system and we’ll respond to you after 6 January 2025.
Health and safety concerns
If you have a health and safety concern that isn’t urgent, use our online form and we’ll respond to you after 6 January 2025.
Raise a health or safety concern
General enquiries
General enquiries made by phone or email after 12pm on Tuesday 24 December will be responded to from Monday 6 January 2025. This does not apply to notifications made by phone on 0800 030 040.
We wish you a safe and relaxing holiday.
We have accepted an enforceable undertaking from Mercury NZ Limited (Mercury).
Incident
On 7 July 2021, during commissioning activities at Rotokawa Power Station, fluids with significantly different temperatures unintentionally mixed, resulting in a severe steam hammer event that damaged valves and pipework, leading to the loss of steam containment. No injuries were sustained.
Alleged contravention
Being a PCBU having a duty to ensure, so far as is reasonably practicable, the health and safety of workers who work for the PCBU, including while the workers are at work in the business or undertaking, namely commissioning work at Rotokawa Geothermal Ormat Binary Power Station, did fail to comply with that duty, and that failure exposed the workers to risk of death, or serious injury.
Being a PCBU having a duty, so far as is reasonably practicable, to ensure that the way items of plant were installed at the Rotokawa Geothermal Ormat Binary Power Station (RGN) facility was without risks to the health and safety of persons at or in the vicinity of the workplace, whose health could be affected by use of those items, did fail to comply with that duty, and that failure exposed those persons to a risk of death or serious injury.
Summary highlights of the enforceable undertaking
- Delivery of a programme to empower leaders in promoting a proactive safety culture.
- Undertake a trial with a self-driving vehicle for plant inspections.
- Develop and implement a training programme focused on hazard awareness and safety in high-risk environments.
- Sharing incident learnings and resources developed as part of the enforceable undertaking with a wide audience.
Reasons for accepting the undertaking
The enforceable undertaking meets the requirements of WorkSafe’s Enforceable Undertakings Operational Policy (September 2019), considering:
- The activities in the enforceable undertaking and how they promote progressively higher standards of work health and safety.
- The nature of the alleged contravention and how serious it was.
- Information received from any interested party in relation to the contravention.
- Mitigation and remedial action, already taken or planned, regarding both the contravention and any person affected by the contravention (including victims).
- The business’s past performance and compliance history with health and safety legislation.
- Any likely outcome if the matter were dealt with by legal proceedings.
- A charge was filed in relation to this incident on the basis that there was both evidential sufficiency and public interest in initiating prosecution.
- The undertaking accounts for the benefits that accrue to Mercury by a prosecution not proceeding.
- Any other matter which WorkSafe thinks is relevant.
- The undertaking delivers benefits beyond compliance.
- The undertaking supports WorkSafe’s strategic objectives.
- The undertaking contains acceptable terms.
Date accepted
1 March 2024
Further information
View the Mercury NZ Limited enforceable undertaking
Last updated