How to notify us over the holiday period.
Notifications
If someone has been seriously injured, become seriously ill, or died as a result of work – phone us on 0800 030 040 straight away. We have staff available to respond to these 24/7.
If you’re not sure what a notifiable event is, including your obligation to hold a scene, visit What events need to be notified?
Notifications made through our online form won't be monitored between 12pm on Tuesday 24 December 2024 and 8.30am on Monday 6 January 2025.
If you’re not sure if you need to notify us, use our online notification system and we’ll respond to you after 6 January 2025.
Health and safety concerns
If you have a health and safety concern that isn’t urgent, use our online form and we’ll respond to you after 6 January 2025.
Raise a health or safety concern
General enquiries
General enquiries made by phone or email after 12pm on Tuesday 24 December will be responded to from Monday 6 January 2025. This does not apply to notifications made by phone on 0800 030 040.
We wish you a safe and relaxing holiday.
Court Summary - at a glance
- Ensure instructors that sign off trainees’ training schedules are experienced and adequately trained as outlined in the Activity Safety Guideline;
- Ensure that a qualified supervisor is supervising at all times;
- Ensured a documented health and safety management system included an effective system to identify that a participant had been shown, practiced and understood how to belay;
- Ensure that employees understood and complied with the health and safety management system; and
- Ensure employees, namely its course tutors and outdoor instructors were competent to identify, assess and manage the risks from hazards and to carry out, assist, provide instruction and supervision in respect of the outdoor adventure high ropes course activities.
On the day of the incident, the victim was attending a team building activity. One activity of the high ropes course was a high beam, a large log suspended 10 metres above the ground.
The victim was the first of her group of three to climb up and traverse along the beam and back to the middle before descending. The Tui Ridge Park course supervisor was assisting a group of three while monitoring an adjacent activity at the high ropes course. When the victim had safely descended approximately 7 metres with the aid of belayers who were members of her group, one of the belayers lost control and appeared to have pulled incorrectly on a lever of the belay device causing the victim to descend rapidly and hit the ground with force.
The victim sustained serious spinal fractures, spinal cord injury, neurogenic bladder and bowel dysfunction.
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