Alert: Possible delay to notification responses this weekend
Our email system is being changed this weekend. If you notify us via our online form we may not be able to reply to you until Monday morning. If your notification is urgent please phone us on 0800 030 040.
- Is the Appliance fitted with a New Zealand plug?
If not, do not buy, and do not buy if it is supplied with an adapter. The plug should be moulded onto the supply cord.
- Is the voltage correct for New Zealand?
New Zealand domestic voltage is 230 volts and 50 Hertz. The appliance must be marked with a range that includes this voltage as part of the manufacturer’s labelling.
- Does the appliance come with user instructions in English?
If not, do not buy. Ask for a copy before you purchase.
- Does the seller provide a Supplier Declaration of Conformity that shows that the appliance complies with an AS/NZS Standard?
If the seller cannot supply a written declaration, and it is a medium risk declared article or a high risk declared article, do not buy. (If it is not a declared article, the supplier does not have to provide a supplier declaration).
- Where is the seller located? Not all .co.nz Internet sites are in New Zealand. If they are not in New Zealand, you might not be protected by New Zealand Consumer law.